Return policy - Return Policy is not applicable before or after warranty date of the products. The return policy shall be valid in 7 days after the day it was purchased if:
(1) If painted and has scratch
(2) If product has a defect
(3) If the product failed to operate/function
(4) If item has a missing part

Online kitchen Philippines would not be liable after the warranty has ended with the technical problems of the purchased equipment.
Change of mind is also not applicable once the product has been purchased.
Online kitchen Philippines representative has the right to check the item before receiving it as a “return item” to see if any data/parts/serial alteration has been occurred.
An RDI form, will be given to the customer by the help of an OKP Customer service agent. OKP will only accept RDI form that are officially recorded and produced by OKP Agent. They must able to present their reference number as proof that their transaction was been approved.
(*) An RDI form – Return due to inoperative, must be presented to client by an OKP customer service agent once the “Return Item” is approved. OKP agent has the right to ask for Videos/Photos/Data or information/Serial Number for inspection of the said item, Client who will failed to submit the given requirements for inspection would not be prioritized due to delay of the given instructions.
(*) If the client failed to submit his/her RDI form within the given due date of the OKP Agent, they will not be prioritized.
(*) If Online Kitchen Philippines failed to give the exact item that the client purchased, OKP will be held responsible for the exchange and fee of two ways. (From Supplier to Delivery)

This Policy is only applicable, if the exchange, or return item has no other stock with the supplier, of if client agreed of not exchanging it anymore. Client will still need to fill up an RDI form for documentation and processing of the Money they are refunding.
There would be a given time for processing of such requests:
Refund Policy – working days 1 - 7 days
Return Policy – might take weeks for imported products and 1 – 6 days for local products.

NOTE: For all return and refund inquiry, you must call OKP immediately